{"id":7894,"date":"2020-06-30T19:18:10","date_gmt":"2020-06-30T23:18:10","guid":{"rendered":"https:\/\/lakelandgazette.info\/news\/?p=7894"},"modified":"2020-06-30T19:18:44","modified_gmt":"2020-06-30T23:18:44","slug":"lakeland-electric-redesigns-utility-bills","status":"publish","type":"post","link":"https:\/\/lakelandgazette.info\/news\/2020\/06\/30\/lakeland-electric-redesigns-utility-bills\/","title":{"rendered":"LAKELAND ELECTRIC REDESIGNS UTILITY BILLS"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Lakeland Electric\u2019s customers will begin receiving redesigned utility bills on July 1. The biggest change customers who receive multiple utility services will notice is a new City of Lakeland Utilities logo at the top of their bill. Electric-only customers will continue to see the Lakeland Electric logo at the top of the bill.<\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-2 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1663\" height=\"2000\" src=\"https:\/\/i1.wp.com\/lakelandgazette.info\/news\/wp-content\/uploads\/2020\/06\/Detailed-Electric-Only-bill.png?fit=851%2C1024&amp;ssl=1\" alt=\"\" data-id=\"7895\" data-full-url=\"https:\/\/i1.wp.com\/lakelandgazette.info\/news\/wp-content\/uploads\/2020\/06\/Detailed-Electric-Only-bill.png?fit=1663%2C2000&amp;ssl=1\" data-link=\"https:\/\/lakelandgazette.info\/news\/?attachment_id=7895\" class=\"wp-image-7895\" srcset=\"https:\/\/i0.wp.com\/lakelandgazette.info\/news\/wp-content\/uploads\/2020\/06\/Detailed-Electric-Only-bill.png?w=1663&amp;ssl=1 1663w, https:\/\/i0.wp.com\/lakelandgazette.info\/news\/wp-content\/uploads\/2020\/06\/Detailed-Electric-Only-bill.png?resize=249%2C300&amp;ssl=1 249w, https:\/\/i0.wp.com\/lakelandgazette.info\/news\/wp-content\/uploads\/2020\/06\/Detailed-Electric-Only-bill.png?resize=851%2C1024&amp;ssl=1 851w, https:\/\/i0.wp.com\/lakelandgazette.info\/news\/wp-content\/uploads\/2020\/06\/Detailed-Electric-Only-bill.png?resize=768%2C924&amp;ssl=1 768w, https:\/\/i0.wp.com\/lakelandgazette.info\/news\/wp-content\/uploads\/2020\/06\/Detailed-Electric-Only-bill.png?resize=1277%2C1536&amp;ssl=1 1277w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/><\/figure><\/li><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1663\" height=\"2000\" src=\"https:\/\/i1.wp.com\/lakelandgazette.info\/news\/wp-content\/uploads\/2020\/06\/Detailed-Multi-Service-bill.png?fit=851%2C1024&amp;ssl=1\" alt=\"\" data-id=\"7896\" data-full-url=\"https:\/\/i1.wp.com\/lakelandgazette.info\/news\/wp-content\/uploads\/2020\/06\/Detailed-Multi-Service-bill.png?fit=1663%2C2000&amp;ssl=1\" data-link=\"https:\/\/lakelandgazette.info\/news\/?attachment_id=7896\" class=\"wp-image-7896\" srcset=\"https:\/\/i0.wp.com\/lakelandgazette.info\/news\/wp-content\/uploads\/2020\/06\/Detailed-Multi-Service-bill.png?w=1663&amp;ssl=1 1663w, https:\/\/i0.wp.com\/lakelandgazette.info\/news\/wp-content\/uploads\/2020\/06\/Detailed-Multi-Service-bill.png?resize=249%2C300&amp;ssl=1 249w, https:\/\/i0.wp.com\/lakelandgazette.info\/news\/wp-content\/uploads\/2020\/06\/Detailed-Multi-Service-bill.png?resize=851%2C1024&amp;ssl=1 851w, https:\/\/i0.wp.com\/lakelandgazette.info\/news\/wp-content\/uploads\/2020\/06\/Detailed-Multi-Service-bill.png?resize=768%2C924&amp;ssl=1 768w, https:\/\/i0.wp.com\/lakelandgazette.info\/news\/wp-content\/uploads\/2020\/06\/Detailed-Multi-Service-bill.png?resize=1277%2C1536&amp;ssl=1 1277w\" sizes=\"auto, (max-width: 1110px) 100vw, 1110px\" \/><\/figure><\/li><\/ul><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The new bill is designed to improve readability, make it easier for customers to distinguish between utility service costs, and draw customers\u2019 focus to crucial information. In preparation for this project, Lakeland Electric examined utility bills from across the country and participated in a national utility benchmarking study of bill redesign. The utility implemented the study\u2019s key takeaways into their bill redesign by using colors and graphs and limiting text. The redesign project was completed with no increase in production cost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers\u2019 due date and amount due are now prominently displayed in a red box on the top right corner of the bill. A donut graph on the first page creates a visual breakdown of each service for multi-service accounts or service tiers for single service accounts. Customers\u2019 bill details, including annual usage graph, customer charges, fees, surcharges, and taxes, will now appear on the second page of the bill. Customers will also benefit from seeing important messages appear prominently on the bill.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAs Lakeland\u2019s locally owned utility, we are constantly working to improve the customer experience,\u201d said Dave Kus, Lakeland Electric Assistant General Manager of Customer Service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe\u2019ve worked to design this bill to serve all of our customers\u2019 needs, whether customers prefer to take a cursory glance or they want a detailed description of their utility usage.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lakeland Electric conducted a customer survey in February to help determine the final bill design. Overall design, ease of finding information, and readability survey questions all scored very high. Customer comments included \u201cBest design of a bill,\u201d and \u201cGood job on the redesign. Thumbs up.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lakeland Electric\u2019s customers will begin receiving redesigned utility bills on July 1. The biggest change customers who receive multiple utility services will notice is a new City of Lakeland Utilities&hellip; <\/p>\n","protected":false},"author":1,"featured_media":7896,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"0","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","inline_featured_image":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"wpai_generated_summary":"","footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"dois","default_image_id":71799,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[12,14],"tags":[],"class_list":["post-7894","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-local","category-news"],"jetpack_publicize_connections":[],"_links":{"self":[{"href":"https:\/\/lakelandgazette.info\/news\/wp-json\/wp\/v2\/posts\/7894","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lakelandgazette.info\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lakelandgazette.info\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lakelandgazette.info\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lakelandgazette.info\/news\/wp-json\/wp\/v2\/comments?post=7894"}],"version-history":[{"count":0,"href":"https:\/\/lakelandgazette.info\/news\/wp-json\/wp\/v2\/posts\/7894\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lakelandgazette.info\/news\/wp-json\/wp\/v2\/media\/7896"}],"wp:attachment":[{"href":"https:\/\/lakelandgazette.info\/news\/wp-json\/wp\/v2\/media?parent=7894"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lakelandgazette.info\/news\/wp-json\/wp\/v2\/categories?post=7894"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lakelandgazette.info\/news\/wp-json\/wp\/v2\/tags?post=7894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}